Delivery
1. Dispatch times
- We aim to dispatch in-stock orders within as soon as possible after payment is received. For UK orders we aim to dispatch your item between 3-7 days.
- For international orders the delivery window is 2-3 weeks.
- Pre-order items may take up to 3 weeks before being dispatched. Please consider this timeframe when placing a pre-order.
2. Delivery Times
- Delivery times depend on your location and the shipping method selected during checkout.
- Any delays caused by customs, local postal services, or other unforeseen circumstances may extend delivery times.
- Delays: If your order hasn’t arrived within 15 business days, please contact us at info@leonetmoi.com
3. Customs Duties and Taxes
- Any additional customs duties, taxes, or fees are determined by the receiving country and are payable by the customer to the local customs and tax authorities.
- Before placing your order, we recommend consulting your local customs and tax authorities to understand potential charges.
4. Events Beyond Our Control
We are not responsible for delivery delays or failures caused by events beyond our control, such as:
- Natural disasters
- Customs delays
- Postal strikes
- Incorrect shipping addresses provided by the customer
5. General Delivery Information
- Please ensure that all billing and shipping address details are correct, as we are unable to redirect orders once they are dispatched.
- Your billing address must match the address on your credit card statement.
- Once your order is shipped, you will receive a confirmation email with tracking information.
If any doubt, please reach out at info@leonetmoi.com