FAQ's
What should I do if I am not sure about my size ?
If you are not sure about your size, advice on sizes and measurements are provided in each product page.
Feel free to contact us for personalized assistance regarding sizing and body shape.
Contact: info@leonetmoi.com
There is an error regarding my order, what should I do ?
If there is an error regarding your order (wrong addresses, sizing or item..), please contact us at info@leonetmoi.com. We will do our best to answer you as soon as possible! Please note that the warehouse may have already processed your order and in this case no modification will be possible.
Which payment methods are allowed ?
You can pay by credit card: Visa, Eurocard, Mastercard or American Express. You can also make an express payment via PayPal or Apple Pay.
Is it possible to pay in installments ?
Yes, you can now pay in several installments with Klarna or Shop pay.
What is the delay for deliveries ?
The delay depends on the country in which you live. Please note that orders are processed from Monday to Friday.
Can I return multiple orders in one package ?
For the smooth running of the returns, this is not recommended. Indeed, each order number has its own pre-paid label with a link to follow its arrival in the warehouse.
Putting several orders in the same package does not allow us to track the return correctly as well as the products inside, which will cause important delays.